Shipping

Orders placed for in stock items ship the same day, if received by 2PM EST.

We will ship to you in a hurry!! Purchases that qualify for FREE shipping will be shipped via 5-7 day ground FedEx service or USPS. During the check out process customers have the option to upgrade their delivery choices for an additional cost to FedEx (Next Business Day) or USPS Priority Mail (2-3 day delivery). For orders that do not qualify for the free shipping, the customer may choose from any of the shipping options listed above. All items are protected and insured.


Backorders/Out of Stock Items

Shipping on backordered items is based upon our production schedule. Pending backorders will ship within 24 hours of production. Backordered items will ship on a first order placed first order shipped basis. We advise that you add to cart and complete the checkout process, even on the backordered items. You need to ensure yourself a spot on the waiting list. Credit cards will not be billed or charged until the packaged ships from our warehouse.


Items in production, but not ready for sales

Send us your e-mail with the item name and model number and we will contact you as soon as it becomes available for sale on this site. No Deposit, No Fees. Simple as that.


DOA's

If you receive an item and it does not work or is damaged from shipping, Please notify us via e-mail bluespearl@rocketmail.com within 24 hours after receiving this item . The damage will be accessed and the appropriate action will be taken.


30-Day Satisfaction Guarantee

Customers have 30 days from the date of purchase to file for a return of a purchased item. All returns require a RMA form and number, do not sent your package to us without notification and the RMA form. To return an item, please email bluespearl@rocketmail.com with a brief description of your return, purchase date, order number and our department will email you the RMA information.


Terms of Returned Items

*Items shipped with custom boxes, DO NOT ship returns back to us in their logo printed and labeled box.

*Items must be returned in as new, mint, exact condition as when it shipped from our warehouse. All original boxes, batteries, power supplies, packaging wrap, warranty cards, and instructions must be returned with the original item.

*Items not received by our returns department per the above conditions, will be charged a 25% reconditioning fee for the item, NO exceptions. Please read the instruction before returning items.

*Pedals returned back with sticky Velcro attached to the bottom cannot be reconditioned and will be returned to sender, NO exceptions.

*Defective items can only be returned for the exact item or store credit, no exceptions.


Return Exceptions

The following items CANNOT be returned

Items misused or abused, tampered with or modified in any way.

Shirts or Hats that have been worn or washed

* INTERNATIONALLY shipped orders.